Our team recently travelled south of the border to support long-standing partners AVIT.UK with a swift service call at the Board and Elbow pub in Penrith. The task involved diagnosing and resolving some minor AV issues, as well as configuring audio output to a second Sky box, ensuring smooth and flexible entertainment options for the venue.
At DN Audio & Visual, we pride ourselves on delivering premium AV solutions and services that go beyond simple installations. Our mission is to ensure that our clients benefit from exceptional quality, reliable performance and tailored functionality in every system we work on.
The Challenge
Our client, AVIT.UK, requested our assistance with a service call at the Board and Elbow pub, a popular hospitality venue in the heart of Penrith. The venue had been experiencing some minor issues with their existing AV setup, including inconsistencies in audio output and configuration concerns that were affecting the user experience.
In addition, there was a requirement to extend the audio functionality to a second Sky box, allowing staff to easily manage multiple content streams across the venue. This is especially important in busy environments like pubs, where sports events, music, and ambient audio need to be managed seamlessly across different zones.
Our Response
Our team travelled to Penrith and got to enjoy the welcoming atmosphere of this charming northern town.
Upon arrival, our technician conducted a thorough assessment of the existing AV setup. We believe that attention to detail is crucial. Before implementing any solution, we always ensure we have a complete understanding of the system layout, hardware integration, signal flow and end-user requirements. This approach helps us deliver not only technical fixes but also long-term stability and functionality.
After identifying the root causes of the issues which ranged from connectivity glitches to suboptimal configuration settings, we swiftly implemented corrective measures. Cables were checked and re-terminated where necessary, signal paths were tested, and components were recalibrated for optimal performance.
We then turned our attention to the integration of the second Sky box. This required configuring the venue’s audio system to support dual-source output, ensuring that content could be played independently in different zones without conflict or degradation in quality. Our technician worked closely with on-site staff to test and validate the setup, providing a demonstration and easy-to-follow instructions to ensure the system could be operated confidently moving forward.
Dedication to Quality
Every job we undertake—whether a full AV fit-out or a troubleshooting service call—reflects our core values: precision, reliability and integrity. At DN Audio & Visual, we don’t believe in quick fixes or short-term solutions. We invest time and effort into ensuring that every system functions flawlessly and enhances the client’s day-to-day operations.
This project was no exception. Even though the task was relatively small in scale, we approached it with the same level of professionalism and care we apply to our largest installations. The AV world moves fast, and equipment evolves rapidly. That’s why we make it a priority to stay ahead of the curve with ongoing training, manufacturer partnerships and hands-on experience with the latest technologies.
Client Experience
Great service is about more than just the technology, it’s about the people. From the moment we arrive on-site, we focus on communication, transparency, and respect for the environment we’re working in. At the Board and Elbow, our technician not only fixed the system but took the time to explain the changes, answer questions, and ensure the venue staff felt confident using their upgraded setup.
That attention to customer care is something we hear about time and again in our feedback. And we’re proud to say it’s part of what sets DN Audio & Visual apart.
Reflections & Takeaways
The visit to Penrith was a small but meaningful example of how our dedication to quality, functionality, and client support plays out in the real world. Working with AVIT.UK continues to be a pleasure, and their trust in us speaks volumes (pun intended) about the strength of our partnerships and the consistency of our work.
Even during a short visit like this one, we take pride in leaving a system in better shape than we found it. And yes—the local bakery’s refreshments were a much-appreciated bonus!
Looking for AV solutions you can trust?
Whether you’re a hospitality venue, corporate client, or creative space, DN Audio & Visual is here to deliver top-tier service and support. Contact us to find out how we can help elevate your audio-visual experience.